Get in Touch with estavisaus.org

We’re here to help

Support & Contact

As an agency specializing in ESTA for all eligible nationals, estavisaus.org provides tailored information you won’t find on a general ESTA site.

If you have questions about ESTA, this is the best place to start. On this page, you can find useful resources and quick answers to common ESTA queries. You can also contact our team for personalized support.

  • Here for you 365 days a year

  • Response within 72 hours

  • We speak multiple languages

Useful Links and Information

Check these resources if you have questions about an existing ESTA application or need more information before getting started.

I already applied for an ESTA

Need to check the status of your application? Toggle faqs

Most nationals receive their approved ESTA in just 24 hours, but it can take longer. If you don’t get your ESTA within 72 hours, you can contact us to check the status of your application.

Want more information about our refund policy? Toggle faqs

Consult our refund policy page for information on getting your money back. To check if you're eligible for a refund, complete the contact form.

Not sure if your ESTA is still valid? Toggle faqs

Check this article on the ESTA expiry date to understand how long your permit is valid.

I need to apply for an ESTA

Traveling with your family and want to know the requirements? Toggle faqs

Our article on ESTA for traveling to the US with children has everything you need to know.

Concerned about ESTA rejection? Toggle faqs

With estavisaus.org you can boost your chances of a successful application. We use API technology to detect errors and missing information. You can find out more in this article on ESTA denial.

Looking for a step-by-step guide to the ESTA process? Toggle faqs

We’ve got you covered. Check our ESTA application instructions and fill out your form with confidence.

ESTA Application Support

Where can I find my ESTA application transaction number? Toggle faqs

You can find your transaction number on the first email you received from us after completing payment. If you need to contact us about your application, please include your transaction number.

How can I get an invoice for my ESTA application? Toggle faqs

If you need an invoice for your ESTA application, please complete the contact form and select this option from the drop-down menu.

Can I correct some information on my ESTA application? Toggle faqs

We use API technology to crosscheck your passport and application data and detect errors.

However, if you do notice you made a mistake on your application form, please contact us immediately. Depending on the status of your application, we may be able to correct your details in time.

How can I get my ESTA approved urgently? Toggle faqs

Most ESTA applications are approved in 24 hours, but they can take up to 72 hours.

If you need your ESTA authorization even sooner, select the Priority option when you reach the payment page. Priority applications are processed in 2 hours.

What happens if I lose my ESTA confirmation email? Toggle faqs

ESTA recovery is included in our service fee. If you lose your ESTA, contact us using the form and we’ll resend it to you right away.

How can I pay for my ESTA through estavisaus.org? Toggle faqs

You can pay our ESTA fees by Visa, MasterCard, American Express, Maestro, JCB, iDEAL, and UnionPay.

Our fees include the official ESTA fee plus our professional service fees. To find out more about what’s included and the advantages of applying with estavisaus.org, take a look at our About Us page.

I’m having issues uploading my photo, what should I do? Toggle faqs

If you’re having issues uploading your photo to your ESTA application, first try changing browser or clearing the cache. If the problem persists, send us your photo by email and we’ll revise it for you.

How to Get in Touch

If you haven’t found what you were looking for, it’s time to get in touch. For your convenience, we have several different communication channels.

  • Fill out a Contact Form

This is the best option for all types of inquiry. Simply fill out your details, select your reason for getting in touch, and add your message.

Your request will go straight to our customer service team. An agent will be assigned to your case and will work with you to resolve your query.

  • Send us an email

If you prefer, you can send us an email to info@estavisaus.org. To help us help you, please provide as many details as possible in your email.

  • Get Live Support

Speak to an agent directly using our Live Support. To access the chat, go to the application form and click on the speech bubble that appears in the bottom right corner of the screen.

We Prioritize Your Privacy

At estavisaus.org, your privacy matters. When you use our contact or application forms or communicate with us using the Live Chat, your personal information is kept safe.

The site uses Secure Sockets Layer (SSL) software. SSL encrypts data, ensuring that sensitive information (like credit card numbers and personal details) remains confidential and protected.

Your information will not be disclosed or shared with any third parties or marketing agencies collecting data.

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